At Providence Health Care, compassion isn’t just a value; it’s something we live every day. On Hello My Name Is Day, we’re celebrating the power of a simple introduction to help build trust, connection, and dignity in care.
We spoke with Tasia Tsatsanis, Leader of Quality of Life and Resident Experience in Long-Term Care, and Vanessa Lewis, Practice Consultant for Person & Family Centered Care, about what this campaign means to them, and how it reflects the culture at Providence.
The two first connected while planning for Patient & Resident Experience Week in 2023. Since then, they’ve collaborated on initiatives that elevate the voices of residents, patients, and families—work that’s deeply aligned with Providence’s person-and family-centered approach to care.
“It’s the first step in creating connections with the people we serve,” says Tasia.
“A simple introduction really sets the foundation for a good experience,” adds Vanessa.
‘Simple acts have a big impact’
Tasia’s role focuses on helping residents live their best day, every day. She leads the implementation of the Home for Us model, which shifts away from institutional practices and toward a person-centred approach and environments that feel more like home. Vanessa’s work in the Professional Practice Office centers on building meaningful partnerships and improving the care experience through engagement.
Both see the #HelloMyNameIs campaign—started by Dr. Kate Granger—as a vital reminder of the human element in health care.
“Health care is an impossibly busy and high-pressure environment,” says Tasia. “Hello My Name Is offers an important reminder that these simple things we do in our day can make a world of difference.”
Vanessa agrees. “As our work becomes more complex and fast-paced, taking that moment to introduce yourself becomes even more important. We sometimes forget how many people our patients, residents, and families meet in a single day.”
They’ve both seen the impact firsthand. Vanessa recalls patient partners sharing how introductions made them feel seen and more at ease. Tasia sees it daily in Long-Term Care, where residents with dementia visibly relax when staff take the time to introduce themselves, sometimes for the hundredth time.
“Simple acts have a big impact,” says Tasia. “It may seem like a small thing to us, but to others it could mean the world.”
The WOW approach
At Providence, this kind of care isn’t the exception—it’s the standard. Staff are encouraged to use the WOW approach: Who you are, your Occupation, and What you’re doing.
It’s one of the many ways we foster a culture of empathy, respect, and connection, not just with patients and residents, but with each other.
If you’re looking to join a team where your compassion is just as valued as your clinical skills, Providence might be the place for you.
Learn more about the campaign: www.hellomynameis.org.uk
Explore careers at Providence: www.careers.providencehealthcare.org
