New St. Paul's

Inside the new St. Paul’s Hospital: emergency triage

Tanya Campbell, senior project and change management lead on the New St. Paul’s Hospital Project.

At the Emergency Triage in the new St. Paul’s Hospital, patients will be able to get to care faster and more efficiently. That’s because of a big change coming to Triage – patients will be registered and triaged at the same time.

Watch: Tanya Campbell, senior project and change management lead on the New St. Paul’s Hospital Project, gives a tour of the Emergency Triage mock-up. Details are subject to change.

At the current St. Paul’s Hospital, patients need to check in at registration, then speak with a triage nurse, and go back to complete their registration. At the new hospital, patients will only have to make one stop because registration clerks and the triage nurses will be working in pairs at the triage desk to quickly check-in a patient. Once a patient is in a patient room, a registration clerk will come to the patient’s bedside to complete the final registration details. This change in process streamlines registration and helps patients get to a bed sooner.  

The layout of the triage has also been designed to be more open and welcoming, so patients will have an easier time navigating the Emergency Department.

The new triage will also provide more operational flexibility:

  • The addition of a mobile Workstation on Wheels (WoW) can make space for a peer support worker or Indigenous Wellness Liaison to support patients at the start of their journey.
  • The triage space is both large and flexible enough to act as a command centre in the event of a disaster or pandemic. 

What are mock rooms?

What are mock rooms? Mock rooms are life-size model mock-ups of key spaces in the new St. Paul’s Hospital. They are used to fine-tune designs and catch any issues before the hospital is built. Designs are subject to change. Want to watch more mock room tours?  Click here.